FAQs
Welcome to the Nikipie platform's Frequently Asked Questions (FAQs) section. Here, we provide quick and helpful answers to the most commonly asked questions to ensure your shopping experience is smooth and enjoyable.
GENERAL QUESTIONS
Q: What is Nikipie?
A: Nikipie is a Germany-based online fashion brand offering stylish, comfortable, and high-quality apparel for modern individuals. We design clothing that blends comfort, quality, and timeless expression—perfect for every lifestyle.
Q: Where is Nikipie located?
A: Our business address is Gabelsbergerstraße 12, 35398 Gießen, Germany.
Q: How do I contact Nikipie customer support?
A: You can reach our support team via the Contact Us page or by emailing support@nikipie.online. We're available 24/7 to help you.
ORDERING AND SHIPPING
Q: How do I place an order?
A: Simply browse our website, select your favorite items, add them to your cart, and proceed to secure checkout. It's easy, fast, and safe.
Q: When will my order be shipped?
Order Cut-Off Time: 4:00 PM (GMT+01:00 Berlin)
Processing Time: 1 to 2 business days (Monday to Friday)
Handling & Packaging: We carefully package every order to ensure your items arrive in perfect condition.
Transit Time (Standard Shipping):
- Germany: 7 to 10 business days (Monday to Friday)
- United States: 4 to 6 business days (Monday to Friday)
Total Delivery Time:
- Germany: 8 to 12 business days
- United States: 5 to 8 business days
Q: What is the shipping cost?
A: We offer free standard shipping on all orders in Germany and the United States.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with tracking details. You can also track it via our Track Your Order page.
Q: What payment methods do you accept?
A: We accept a wide variety of secure payment options:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- Mastercard
- Paypal
- Union Pay
- Visa
RETURNS AND EXCHANGES
Q: What is your return policy?
A: We offer a 180-day hassle-free return policy. If you're not fully satisfied with your purchase, you can return it within 180 days of receiving your order. Please visit our Return Policy for full details.
Q: How do I request a return or exchange?
A: Simply contact our support team through the Contact Us page or email support@nikipie.online to start the return/exchange process.
CONTACT INFORMATION
Brand/Store Name: Nikipie
Customer Support: Available 24/7
Business Operating Hours: 9:00 AM – 4:00 PM (Monday to Friday)
Email: support@nikipie.online
Phone Number: +49 160 8478141
Physical Address: Gabelsbergerstraße 12, 35398 Gießen, Germany
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