Shipping policy
Last updated: July 13, 2025
1. TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 4:00 PM (GMT+01:00) Berlin
- Processing Time: 1 to 2 business days (Monday to Friday)
- Handling & Packaging: Nikipie takes great care in handling and packaging orders to ensure products arrive in excellent condition.
Transit Time:
- Germany: 7 to 10 business days (Monday to Friday). In case of delays, we will notify you immediately.
- United States: 4 to 6 business days (Monday to Friday). In case of delays, we will notify you immediately.
Total Delivery Time:
- Germany: 8 to 12 business days
- United States: 5 to 8 business days
2. SHIPPING CHARGES
We offer free shipping on all orders within Germany and the United States, with no additional charges, regardless of order size or value. Enjoy a hassle-free shopping experience with no delivery fees!
3. SHIPPING CARRIER INFORMATION
We partner with reliable shipping carriers to ensure prompt and secure deliveries. Our current shipping partners include:
- DHL Express
- FedEx
- UPS
- Deutsche Post
4. TRACKING
- Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking details. This allows you to monitor your package in real-time. You can also check your order status on our Track Your Order page.
- Tracking Information Availability: Tracking information may take 24 to 48 hours to update after your order has been shipped.
5. CANCELLATION
- Cancellation Window: Customers have a limited time window (1–2 business days after ordering) to cancel an order. Once the order moves to the dispatching stage, cancellations may not be possible.
- Cancellation Process: To cancel an order, please contact our customer support team at support@nikipie.online as soon as possible. We will do our best to process your request within the allowed timeframe.
6. CONTACT INFORMATION
Brand/Store Name: Nikipie
Customer Support: 24/7
Business Operating Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Email: support@nikipie.online
Phone Number: +49 160 8478141
Physical Address: Gabelsbergerstraße 12, 35398 Gießen, Germany