Refund policy
Return & Refund Policy
Last updated: July 13, 2025
Return Policy
- You have 180 days after receiving your item to request a return. This policy applies to orders placed within Germany and the United States.
- Returns are free of charge — no return shipping costs will be billed to the customer.
- No restocking fees.
- Final sale items are not eligible for returns.
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original condition, with tags attached, and in the original packaging. A receipt or proof of purchase is required.
To start a return, please contact us at support@nikipie.online. Returns sent without prior request will not be accepted.
For any questions about returns, please contact our support team at support@nikipie.online.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Non-Returnable Items
Items marked as final sale and gift cards are not eligible for return.
Exchanges
If you wish to exchange an item, please return the original item first and place a new order for the item you’d like instead.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that it can take up to 15 business days for your bank or credit card company to reflect the refund.
If more than 15 business days have passed and you haven’t received your refund, contact us at support@nikipie.online.
Contact Information
Brand/Store Name: Nikipie
Customer Support: 24/7
Business Operating Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Phone Number: +49 160 8478141
Email: support@nikipie.online
Physical Address: Gabelsbergerstraße 12, 35398 Gießen, Germany